Privacy Policy

Our Privacy Policy

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Effective Oct 2012

We, reportstool.com are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

Our Commitment

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. The purpose of this Privacy Policy to enable you to understand which personal identifying information of yours is collected, how and when we might use your information, who has access to this information, and how you can correct any inaccuracies in the information. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website.

Information Collected

We may collect any or all of the information that via both automated means such as communications profiles and cookies. Personal Information you give us depends on the type of service, support, or sale inqury, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will be transferred only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. All sensitive information is collected on a secure server and data is transferred . When transferring personal information a security icon will appear in your browser.

Use of Information

This information is used for billing and to provide service and support to our customers. We may also study this information to determine our customers needs and provide support for our customers. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. reportstool.com may email its monthly newsletter to the primary contact e-mail on file, but customers are able to opt out of this newsletter at any time.

Logs

We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Cookies

Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allows a website to recognize your account. We use cookies to save your preferences and login information, and provide personalized functionality. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the reportstool's website.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties. We may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to opt out from any mailing list or similar device. However, we may disclose aggregate, anonymous data based on information collected from users to potential partners, our affiliates, and reputable third parties. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community. We do not make any representations about the practices and policies about these companies.

Updation or Correction of Personal Information

If a customer's personally identifiable information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved via our billing system.

Opt out & Modification

By default, customers do receive any voluntary system updates, such as the newsletters, invoices, and mailings. Any customer who voluntarily receives these updates may unsubscribe at any time. Customers may not opt out of possibly receiving important system notifications, in the rare event that such notification would be necessary.

Refunds on Services

We maintain high satisfaction levels for our services and so we do not find the need to provide refunds for our services.

Security

reportstool.com uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. reportstool.com uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology.

Data & Information Submission to another person

As mentioned above, reportstool.com collects certain data and confidential information from customers relating to our web site hosting and domain registration services, and this Privacy Policy applies only to that data and confidential information submitted to us. This Privacy Policy does not apply to, nor does reportstool.com regarding, data or confidential information that is submitted to another person or entity for whom reportstool.com may provide hosting or domain name registration services, but regarding which we exercise no authority or control. An independent evaluation of that person or entity's own privacy policy e should be made before submitting data or confidential information to them.

Compliance with laws

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

Changes to the policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Enforcement & Disputes Resoutions

Reportstool.com has established internal mechanisms to verify its ongoing adherence to its privacy policy. Reportstool also encourages individuals covered by this privacy policy to raise any concerns about our processing of personal information by contacting tecsys.in at the address below.

1, Vidisha Apartment
Behind Hotel Seble, Trimbak Road
Nashik -422002

tecsys will seek to resolve any concerns. tecsys has also agreed to participate in the dispute resolution program provided by the European Data Protection Authorities.

Contact Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at privacy@tecsys.in. You can also correct any factual errors in that information or require us to remove your details from any list under our control. You can also email us at sales@tecsys.in.

GDPR & EU DATA PROTECTION

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1. Identification of important clauses to be addressed:

We have identified important implementation points from the GDPR guidelines and have made an effort to address them systematically and lawfully. Following are the ones we will address:

Right of access by the data subject, Art. 15 GDPR

Right to rectification, Art. 16 GDPR

Right to erasure ('right to be forgotten'), Art. 17 GDPR

Right to restriction of processing, Art. 18 GDPR

Right to data portability, Art. 20 GDPR

Right to object, Art. 21 GDPR

2. Existing Data Privacy Policy:

We have an existing Data privacy policy in place for all our services. The link for the policy can be found at https://www.tecsys.in/privacy-policy.html . The policy already addresses a few points that need to be covered for GDPR compliance. The policy level changes for inclusion of additional requirements under GDPR will now be added. The consent for sharing of information is already given by our clients as the privacy policy and terms of services are reviewed during signup.

3. Storage of Information:

We use WHMCS as our billing and client management system since the launch of our operations. The system provides fully encypted SSL based communication with high security EV SSL implemented on our domain https://www.tecsys.in . The system is the place so far where mandatory client information is being stored. The system is complete secure with IP based access instructions and all security lockdowns and restrictions in place for utmost data security. The servers housing our system are located in an Europe based DC which is GDPR compliant and so flow of information within Europe should not be on issue.

The Name and Location of the Datacenter and our Servers is : OVH Hosting . The servers are located in Strasbourg and Roubaix with failover network Ips within Europe.

4. WHMCS Version:

We have upgraded to version 7.5 of WHMCS for our billing and client management. This version of WHMCS provides a lot of functions which help with GDPR compliance. We have enabled all needed options available in this version to provide easy compliance to customers.

5. Right to Access Information:

We provide client area login and access to all our clients using WHMCS giving them a full view of all the information that has been shared with us.

6. Right to Rectification:

The client area from WHMCS is a self service portal from where we have enabled and provided rights for customers to edit their own information stored with us.

7. Right to Erasure:

On requesting a cancellation from the client area or via a ticket for their services, clients have the rights to ask removal and erasure of all their manadatory information shared during the period of the service.

8. Right to Restriction of Processing:

The client area provides opt-in and opt-out access to all our communications other than service requests. Our system integrates a fully operational helpdesk and communication from and to the helpdesk is part of the service provided to the clients. This would thus be termed as mandatory communicaton. We would not however process or re-process, distribute, duplicate or share any mandatory information shared with us to any individual, third party or anyone else under any conditions. All employees of ours have a legal Non-Disclosure Agreement signed with us and so are legally barred from disclosing any information as well.

9. Right to Data Portability:

As we currently host our only billing system within Europe, we have already covered our customers right to keep their data in Europe.

10. Right to Object:

Customers have the right to object and request removal or modification of any data stored during the period of the service. You can file a written objection to us by sending an email to info@tecsys.in if the client area options do not faciliate the change you want to do.

11. Mandatory Data:

Our services cover certain mandatory aspects of data sharing which cannot be completely blacked out. The storage of such data is purposeful and needed for proper rendering of the service the customer has paid for. Examples of Data and Purpose are seen below:

Email Address = Communication related to service and billing

Client Name = Needed for Invoicing and prevention of Anonymous Invoicing

Company Name = Needed for Invoicing

Country = Needed for Identification of EU and Non- EU client

Invoices = Needed for Taxation purposes

12. Disclosure of Data to Law Enforcement:

We may disclose any data stored with us to established Law Enforcement Agencies if needed.

13. Auto-Cleanup of Client data:

As per the new guidelines, we would clean up and remove all data related to cancelled client accounts as soon as taxation and accounts clearences and calculations are filed.

14. Other Required Changes:

We are working with a lawyer from Europe to get GDPR Certified. Any changes that are further needed apart from what have been done so far would be updated on our privacy policy page from now on.